Shipping policy

Our Process

Papalgio offers a rotating selection of limited specialty coffees sourced as green coffee from Panama. Instead of roasting ahead in large batches, we collect customer orders throughout the month and roast them together through one monthly roast cycle.

The monthly roast cycle cut-off date is the last Sunday of each month at 11:59 PM. After the cut-off, all confirmed pre-orders and subscription orders for that cycle are finalized. Roasting begins the following Monday in Panama.

Once roasted, we pack each customer order individually, and consolidate all orders into a single export shipment bound for our U.S. fulfillment partner. Once the shipment arrives in the United States, our fulfillment partner separates the consolidated shipment into individual orders and ships each package to its final destination. This process ensures that every bag reaches you at peak freshness.

Monthly Roast Cycle Cut-Off

All Papalgio coffees are fulfilled through our monthly roast cycle. The cut-off date will always be clearly announced on our product pages and/or website announcement bar.

  • Orders placed before the monthly cut-off are included in that month’s roast cycle.
  • Orders placed after the cut-off will be included in the following month’s roast cycle.

Shipping Timeline

Because Papalgio roasts once per month, delivery timing depends on when your order is placed relative to the monthly roast cycle cut-off.

Here’s what to expect:

  1. Order Collection: Orders are collected throughout the month until the cut-off date: the last Sunday of each month at 11:59 PM.
  2. Roasting, Packing & Export: Within 1 week after pre-orders close.
  3. U.S. Fulfillment & Final Delivery: Once the coffee arrives at our U.S. fulfillment partner, domestic shipping typically takes 3–7 business days, depending on your location.

You’ll receive email updates as your order moves through the fulfillment process, including tracking once your package is handed to the final delivery carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size, and courier rates. For the U.S., we work with trusted partners offering tracked and insured shipping for all orders.

International Orders

Papalgio currently ships primarily within the United States through our U.S. fulfillment partner.
If you’re located outside the U.S. and would like to place an order, please reach out to support@papalgio.com — we’ll do our best to accommodate or suggest upcoming global release options.

Tracking Your Order

Once your order ships, you’ll receive a tracking email with real-time updates from our courier partner.

If you haven’t received tracking information within 10 days after the fulfillment stage begins, please contact us Here for assistance.

Delivery Issues

If your order arrives damaged or appears lost in transit, contact us immediately at contact Papalgio. We’ll work directly with our fulfillment and courier partners to resolve the issue quickly.