Cancellation policy

Some coffees in our store may be offered as a monthly subscription or as a pre-order. Because Papalgio roasts through a monthly roast cycle, this policy explains when you can cancel, change, or modify your order.

Monthly Roast Cycle

All Papalgio coffees are sold as pre-orders before roasting. We secure the green coffee in advance, collect customer orders throughout the month, and roast all confirmed orders after the monthly roast cycle cut-off date.

This process allows us to roast closer to fulfillment, preserve freshness, and reduce unnecessary waste.

Monthly roast cycle cut-off dates will always be clearly announced on our product pages and/or in the website announcement bar. Please review the current cut-off date before placing your order, as all changes, cancellations, or modifications must be made before that date.

Pre-Orders

When you place a pre-order, you are reserving coffee from our upcoming monthly roast cycle. Full payment is collected at checkout.

You may cancel, change, or modify your pre-order any time before the monthly roast cycle cut-off date. This includes changes to your coffee selection, quantity, shipping address, or order details.

Once the roast cycle cut-off date has passed and your coffee has entered production, the order is considered final and can no longer be canceled, changed, or refunded, except in cases where the order arrives damaged, incorrect, or defective. See our Returns Policy

Subscriptions

When you purchase a monthly subscription, you will receive recurring deliveries based on the subscription plan you selected. Your payment method will be stored securely and charged according to your subscription schedule.

You may cancel, pause, or modify your subscription at any time before the monthly roast cycle cut-off date. Changes made before the cut-off date will apply to the upcoming roast cycle.

If your subscription order has already passed the monthly roast cycle cut-off date, that order is considered final and will still be roasted, packed, and shipped. Any cancellation or modification made after the cut-off date will apply to future subscription cycles only.

Refunds for Cancellations

Approved cancellations made before the monthly roast cycle cut-off date will be refunded to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your statement.

How to Manage Your Order or Subscription

You can manage your subscription through the link provided in your order confirmation or subscription emails. For help with a pre-order, address change, or subscription adjustment, please contact us at Papalgio before the roast cycle cut-off date.